Shipping & Returns

Shipping & Return

SHIPPING POLICY
1. All sales are final.
2. The customer will pay all freight.
3. Missing or Damaged Items must be reported within seven (7) days upon receipt for valid exchange or replacement.
4. No returns on any and all promotional items, sales items, or discounted product for promotional purposes.
5. Gallons and Specialty Items will be charged according to weight.
6. ALL ORDERS will be prepaid prior to shipping.
7. Hazardous Material Charges will be applied to some items in compliance to Freight Companys Ordinances. (No Exceptions)
8. Free Shipping on orders of $200 or more to all locations in the United States (except Alaska and Hawaii).
*** If your order includes the item (liquid, solution, polish remover, gel remover, cleanser etc.), free shipping will not apply to the order.

RETURN POLICY
1. No products can be returned after 30 days of invoice date.
2. No returns without (RA) Return Authorization Number will be excepted.
3. Products may not be returned until RA(Return Authorization Number) has been issued by an authorized officer of the seller.
4. All returns will be subject to a handling fee of 10% and restocking fee of 15% of the selling price.
5. The product must be returned freight prepaid.
6. Any product shipped freight collect will be refused.
7. Product returned must be in condition in which it was sold. (opened or used product may not be accepted for return unless there is a reasonable exception)
8. If product is damaged or unusable it is unacceptable for return.
9. Damaged items must be reported within 7 (seven) days upon receipt and returned within 30 days from RA date issue, for exchange of damaged products.
10. Gelnailexpert.com has the right to refuse returns.
11. No returns of product due to misuse or abuse.
12. Colors (gel, polish, acrylic powder etc.) may not be same as seen in your computer screen from the actual product that you have purchased. However we use the close resemblance product images with the actual product colors in our store. We might be unable to accept your return due to this reason, please select your product carefully before submitting the order.

Return Authorization Request

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